PRIVACY POLICY

The Bodywork Coach

Last Updated: February 2026

Operated by:
The Wholesome Living Trust
(Trading as The Bodywork Coach)

1. Introduction

The Wholesome Living Trust (trading as The Bodywork Coach) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you access our website, services, programs, or communications.

By using our website or services, you consent to this Privacy Policy.

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

a) Identity & Contact Information

Name

Email address

Phone number

Billing or payment details (processed securely via third-party providers)

b) Client & Program Information

Booking and session information

Program participation details

Intake forms and self-reported information

Communications you send to us

c) Health-Related Information (Limited & Voluntary)

Some services may involve voluntary self-disclosure of personal or health-related information.

You acknowledge that:

Any such information is provided at your discretion

It is collected for educational and administrative purposes only

We do not provide medical or clinical services

d) Technical Information

IP address

Browser type

Device information

Website usage data (via cookies or analytics tools)

3. How We Collect Information

We collect information when you:

Visit or use our website

Book sessions or programs

Complete forms or intake questionnaires

Subscribe to email communications

Communicate with us by email, message, or platform

Make payments or enquiries

4. How We Use Your Information

We use your information to:

Provide and manage our services and programs

Process bookings and payments

Communicate with you about sessions or programs

Respond to enquiries or support requests

Improve our services and website

Meet legal, administrative, or compliance requirements

We do not sell or rent your personal information.

5. Health & Sensitive Information

Any sensitive or health-related information:

Is provided voluntarily by you

Is used solely to support service delivery and administration

Is handled with confidentiality

Is not used for diagnosis, treatment, or medical decision-making

You may choose not to provide such information.

6. Disclosure of Personal Information

We may disclose personal information only where necessary, including to:

Payment processors (e.g. Stripe, PayPal)

Booking and scheduling platforms

Email and communication platforms

Website hosting and IT service providers

Legal or regulatory authorities where required by law

All third-party providers are required to handle information securely.

7. Overseas Disclosure

Some third-party service providers may store data outside Australia.

Where this occurs, we take reasonable steps to ensure that your information is protected in accordance with Australian privacy standards.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

These steps include:

Secure platforms and password protection

Reputable third-party service providers

Limited access to personal data

However, no system can be guaranteed to be 100% secure.

9. Data Retention

We retain personal information only for as long as necessary to:

Provide services

Meet legal or accounting obligations

Maintain accurate business records

When no longer required, information is securely deleted or anonymised.

10. Your Rights & Access

You have the right to:

Request access to your personal information

Request correction of inaccurate information

Withdraw consent for marketing communications

To make a request, contact us using the details below.

11. Cookies & Analytics

Our website may use cookies or analytics tools to:

Understand website usage

Improve user experience

Track performance and traffic

You can disable cookies through your browser settings if you prefer.

12. Marketing Communications

If you subscribe to our email list, we may send educational or promotional communications.

You may unsubscribe at any time using the link provided in emails or by contacting us directly.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external sites.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website and will apply from the date of publication.

15. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Email: [email protected]
Website: thebodyworkcoach.com